The August Rental Market: Struggling Tenants and Rising Vacancies

Philip Garboden, Blogs, COVID-19, Housing


By Philip Garboden

Last month, UHERO partnered with real estate groups across the state to launch a monthly survey of Hawaii’s rental property owners and managers. Our primary goal is to understand how the rental market is faring during the extended COVID-19 crisis. Are tenants increasingly struggling to make rent? Are rental property owners seeing increased vacancy rates? What is the health of the rental market overall?

We are looking to maximize participation each month. If you own or manage rental property in Hawaii, please fill out our current survey. It doesn’t matter if you didn’t participate last month, your information is essential.

Responses were solicited by a number of partner organizations including core partners at the Honolulu Board of Realtors and the Kauai Board of Realtors. In total, 271 landlords and property managers completed the survey providing us with data on 6,719 rental units in the state. All responses are benchmarked at the 15th of August.

As shown in Table 1, the data are fairly comparable to the market as a whole. Kauai was slightly overrepresented and Maui slightly underrepresented. While the market in Hawaii is roughly split between multifamily and single family rentals, the units is our sample were more likely to be in single family rentals.

Table 1: Characteristics of Survey Respondents Compared to Census Data

Survey DataCensus Data
Total Units6,719NA185,331
Units by County
Hawaii County77211.49%21,48511.59%
Units by Building Type
Single Family4,55467.78%101,98455.03%
Multi Family2,16532.22%83,34744.97%
Units by Median Rent
Below Median3,91263.90%92,66650.00%
Above Median2,21036.10%92,66650.00%
Units by Subsidy Type
No Subsidy5,25782.75%

Aside from these observable differences, the landlords and property managers who completed our survey may differ from those that did not in unobservable ways. It is likely that individuals with more intense opinions about an issue would be more likely to take the time to provide data. Thus, we strongly encourage caution when interpreting any particular statistic. Not only do surveys of this kind have large margins of error, but certain segments of the population may not be adequately represented.

Most Tenants Are Paying Rent, But Signs Point to Increased Hardship

Prior to the epidemic, 95% of tenants would have paid their rent by the 15th of the month and fewer than 3% would have 30- or 60- day rent delinquencies. But on August 15th, the number of tenants fully caught up on their rent dropped to 85% and severe delinquencies rose to over 8% of rental households.

Table 2: Rent Delinquencies on 15th of Month

Total Units 
Units Paid, Pre COVID94.56%
Units Late, Pre COVID2.88%
Units >30 Days, Pre COVID0.57%
Units >60 Days, Pre COVID1.99%
Units Paid, August 202085.80%
Units Late, August 20206.02%
Units >30 Days, August 20203.21%
Units >60 Days, August 20204.97%

This trend is troubling. While 5% of tenants with a 60-day delinquency may seem small, that figure represents over 9,000 households. Additionally, while 85% of tenants are current, the job figures suggest that a substantial portions of those households have experienced at least one job loss, forcing them to sacrifice well-being to pay their rent.

This “invisible” struggle is echoed by our respondents. Landlords and property managers can’t know everything about what their tenants are going through, but their assessment of their tenant’s financial situation is sobering. Our respondents estimate that 60% of their tenants have suffered a financial hardship, although two thirds of those tenants are still current on their rent.

Table 3: Tenant Condition

Total Units 
Have suffered an economic hardship but paid rent on time.42.75%
Have suffered an economic hardship and paid rent late.10.17%
Have suffered an economic hardship and are currently delinquent on rent.6.67%
Have not suffered an economic hardship but are currently delinquent on rent.2.99%
None of the above37.43%

Landlords and property managers, for the most part, expressed willingness to work with their tenants during the crisis. Almost three quarters are willing to hash out payment plans, 40 percent are willing to lower rent, and 30 percent are willing to waive at least a portion of the rent if necessary to keep a tenant housed.

Table 4: Willingness to Negotiate

Total Respondents 
Willing to defer rent or give payment plan73.28%
Willing to lower rent42.67%
Willing to waive or discount rent30.60%
None of above16.81%
Note: Check all that apply.

Not surprisingly given the state and federal eviction moratoria, landlords and property managers reported only a handful of eviction filings in August, presumably all for issues other than non-payment of rent.

Landlords Report Increased Vacancy Rate and Higher Than Expected Turnover

Prior to COVID-19, our respondents reported a roughly 4% vacancy rate on their properties (note: this number is lower than Census figures, which are notoriously inflated by seasonal homes and STVRs). In August, however, this number jumped to 9%, presenting a meaningful threat to rental property cash flows.

Table 5: Vacancy and Turnover

Total Units 
Vacant Units, Pre-COVID3.89%
Vacant Units, August 20209.18%
August Turnover4.33%
August Turnover, Planned2.32%
August Turnover, Unexpected2.01%
August Turnover, To Hawaii2.04%
August Turnover, Elsewhere1.71%
August Turnover, Don’t Know0.58%

The explanation for this increase is certainly multifaceted, including increased financial strains pushing families to double-up with friends and family, out-migration, and epidemiological motives. Our respondents report that nearly half of the turnover in August was unplanned, meaning it did not occur at the end of the lease, but was instigated by the crisis. Moreover, about half of the families who left their units did not remain in Hawaii, but instead decamped for the mainland.

In terms of a broad assessment, about half of the landlords and property managers suggested they were maintaining profitability. Troublingly, 40% said they were struggling, and 10% note that they (or the owners) are considering selling.

Table 6: Expectations

Total Responses 
Anticipate rent…
Staying roughly the same51.66%
Trending down35.79%
Trending up10.70%
No Response / Don’t Know1.85%
Are you…
Struggling to stay profitable38.01%
Trying to sell some properties10.70%
Maintaining Profitability49.82%
No Response / Don’t Know1.48%

Continued Intervention May Be Necessary to Preserve Household Stability for Families and the Economic Viability of Hawaii’s Rental Housing Stock

With an ever shifting policy field, it would be irresponsible to make too much out of a single survey.

On an optimistic note, this first survey wave was fielded to capture data prior to the launch of the state’s rental relief fund, a program that is specifically designed to address the issues identified in this survey. For both struggling tenants and their landlords, this program has the potential to provide an essential lifeline.

However, should these patterns continue, the preservation of rental housing may become an increasingly pressing issue. This is particularly salient given that relief funds are scheduled to end on January 1st, long before UHERO forecasts any meaningful economic recovery. But even in a best case scenario, with additional federal assistance allowing for robust UI and rent support through 2021, an increase in vacancy rate alone presents a threat to our rental housing stock, as more landlords may elect to sell their properties during what promises to be a long road to recovery. For those with single family rentals, there is no guarantee that these properties will remain as rentals. Indeed, given historically low mortgage interest rates, it seems unlikely that they will.

7 thoughts on “The August Rental Market: Struggling Tenants and Rising Vacancies”

  1. Where can I find data about how this research was done and how respondents are selected. I am concerned that if this volunteer based whereby you’ve sent out an email and those who choose to respond make up the data, that in fact the data is skewed. I say this because this group represents 64% who receive less than median rent. So landlords who charge high rent were not as likely to respond. Please speak to this in your next update.
    This information is very valuable and I thank UHERO for conducting this research.

    1. Philip Garboden

      Hello Marion, thank you for your comment. Recruitment was done through our partners (primarily Boards of Realtors) who sent email blasts, our own email blasts, and earned media.

      Our goal is always 100% transparency, which is why we’ve highlighted where our sample is not perfectly representative on observables. As you note, our sample tends to have slightly lower rents than average, which is where we’d expect to see higher impact.

      Please share the September survey widely with your professional network. Anything we can do to increase responses will help reduce sampling bias.

  2. Jubilee Ellison

    I am a survey respondent— thank you so much for gathering and synthesizing this information for our community. When I filled out the survey, I was surprised to find no questions about whether rent relief or waived rent had *already* been provided by landlords, or if we as landlords had *already* lowered rent. In our case, with a handful of single-family homes in Maui, we waived or reduced rent, and permanently lowered rent, over the summer. For future surveys, it would be interesting to see if these actions were taken by others, as well— or alternatively, to hear why that metric wasn’t of interest for your purposes. Thank you, again, for the time and attention you’ve given to this issue, and data. It’s very much appreciated.

    1. Philip Garboden

      This is an excellent point (and thank you for doing that for your tenants). We will definitely consider adding a questions about that in subsequent waves.

  3. This research data does not match up at all with what I am seeing on the ground here in Kona on Hawaii Island. Rental properties are getting more and more scarce, and more and more costly.

    For example, most rental listings are posted on Craigslist. Pre-COVID, there was a total of about 750 listings. Soon after the pandemic started, the total number went up to 910. Now many months later and after all the unemployment and disruption, that total is about 480.

    If you read the posts on craigslist you will see complaints from residents who are struggling and about how landlords are greatly over-pricing their housing.

    Most of the listings are complete dumps with shared housing. My wife and I usually rent nice single family homes, and have done so for years, but there is literally NOTHING now and the rare home that comes up is VERY OVERPRICED.

    So one would think that the high unemployment and disruption from the pandemic would loosen up housing, but it has done the opposite. All of the eviction bans, home price increases (due to more easy money/low interest rates), forebearance, forclosure bans and other policies to inflate housing costs have allowed the remaining landlords to trample on renters on this island.

    The eviction bans are causing more problems than they solve. I spoke to several property management companies and they said that they are getting limited new inventory into their rental pools, often due to owners not wanting to have a tenant rent a property only to stop paying rent. They also said that people aren’t moving either.

    Something needs to be done, this is a mess over here.

  4. With record low mortgage, why couldn’t policy encourage people to buy their rental and become homeowners? Current policy are leading to extremely low housing and rental inventory, skyrocketing house price, and over-priced rental. Policy intervening economic cycle needs to be really careful to avoid the negative side impacts.

  5. Hello Dr. Garboden,

    Has this survey been updated in 2021, or anytime since the 10/2020 report, and can more data be obtained by island or county?

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